SLAP CHOP

November 12th, 2009 
Dear TERRY IBELE:

This email is to inform you of an error made in the processing of your Slap Chop payment. We neglected to charge you for the sales tax associated with your purchase and will be billing your credit card for the remaining balance within the next 24 to 48 hours. You will only be billed for the tax amount, not for the entire order. You can check the status of your order and payment 24 hours a day at www.customerstatus.com.

Order Summary:
Gross: $ 19.95
Shipping: $ 17.9
Tax: $ 4.92
Total: $ 42.77
Paid: $ 37.85

Balance Due: $ 4.92

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December 12th, 2009
Hi,

I am extremely upset that I received an email saying that I was not charged 'sales tax' on my order of the Slap Chop, which I purchased on the 22nd of August.

I have pasted an email conversation below that I had with customer service in August, because a problem on your part, a 'computer glitch' falsely charged me three times the amount that I should have been charged. Your customer service did not catch the glitch, and had I not enquired, I'm sure that I would have been charged that amount.

Furthermore, I requested the “TOTAL AMOUNT OF MY BILL” and your response was " Your payment is only $19.95 plus $15.90 S&H... There is also a Canada surcharge of $2.00." (see below) This amount itself = $37.85, but according to my credit card, I was charged "$41.71." I did not mention this because it was a difference of only a few dollars. But now that you are telling me that you neglected to charge me sales tax, through YOUR own fault, this is clearly unacceptable. You have demonstrated extremely poor customer service by not making one or two, but THREE errors in charging me the correct amount for my order.

I refuse to pay the $4.92 extra because first of all, in my request for my EXACT bill, I was told that it would come to a total of $37.85, therefore the contract amount of my bill should have been $37.85, and not $42.77, which you are telling me now. Second of all, I have already been ‘overcharged’ for what I believed was the price I was paying; and finally, as I stated before, this is the THIRD mistake on your part, and to be telling me nearly three months later is unacceptable!

This is not a matter of $5, but a matter of extremely poor customer service that needs to be corrected. You need to straighten out all of your glitches and ensure that customers are not overcharged and then asked to pay more money.

I expect that $4.92 will not be charged to my credit card and if it is, I will be filing a complaint not just with your company. This is your mistake, therefore it is not a good business practice to charge the customer three months after the transaction occurred for a mistake that YOU made.

Thank you,

Terry

(PREVIOUS EMAIL CONVERSATION)
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August 22nd, 20009
Hi,

I ordered 1 slap chop just recently. I believe that your offer is 1 slap chop for $19.95 plus $7.95 for s&h. See below for my Order Details. Why is the $19.95 there 3 times with a $15.90? Please confirm the total amount of my bill.
 
-Terry

August 24th, 2009
Hello,

Your payment is only $19.95 plus $15.90 S&H.  The multiple $19.95 is a computer glitch that is being corrected.  The Offer Details on the web site provide pricing information for shipping and handling as there is S&H on the Free product.  There is also a Canada surcharge of $2.00.

Sincerely,
Customer Service

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November 13th, 2009
The discrepancy in your billing is the currency exchange rate from USD to CAD. We have issued a refund of the tax in the amount of $4.92 USD. The refund will show on your account in 3-5 business days. We apologize for any inconvenience.

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November 13th, 2009
Thank you

Terry

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LESSON: Don't mess with me over $5! Also, don't bother buying a Slap Chop.