October 8th, 2010
Dear Greyhound,
I am thoroughly not impressed with the complete lack of effort that went into building your website. I have been trying to book a seat on a bus from Toronto to Kitchener, and your website has proved to be completely useless. Why can't you just provide a plain and simple schedule of the week, instead of forcing me to pick a departure station and an arrival station. This feature is a useless function, because I can opt to pick stops that aren't even stations, thus no information, but "Error, there was a problem with your request" is displayed. Basically, I ended up randomly selecting departure locations from the drop down menu until some sort of schedule appeared (which didn't mean anything to me mind you). I really do not understand why options which only lead to errors have even been permitted, this makes no sense.
Finally, when I discovered the "Quick Link" section, I found a schedule of departure times from Monday through Friday, but not for the weekend. Why don't you have a weekend schedule? Also, the "Quick Link" section has the EXACT SAME titles and options as the "Ticket" section, leading me to believe it would take me to the exact same place, why isn't this more clear.
I hope you have found this long-winded email very flattering, just as your website kept me tied up in knots trying to find the simplest of information.
I am thoroughly not impressed with the complete lack of effort that went into building your website. I have been trying to book a seat on a bus from Toronto to Kitchener, and your website has proved to be completely useless. Why can't you just provide a plain and simple schedule of the week, instead of forcing me to pick a departure station and an arrival station. This feature is a useless function, because I can opt to pick stops that aren't even stations, thus no information, but "Error, there was a problem with your request" is displayed. Basically, I ended up randomly selecting departure locations from the drop down menu until some sort of schedule appeared (which didn't mean anything to me mind you). I really do not understand why options which only lead to errors have even been permitted, this makes no sense.
Finally, when I discovered the "Quick Link" section, I found a schedule of departure times from Monday through Friday, but not for the weekend. Why don't you have a weekend schedule? Also, the "Quick Link" section has the EXACT SAME titles and options as the "Ticket" section, leading me to believe it would take me to the exact same place, why isn't this more clear.
I hope you have found this long-winded email very flattering, just as your website kept me tied up in knots trying to find the simplest of information.
Sincerely
Terry Ibele
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OUTCOME: don't think I'll get a response
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